Refund policy

Last updated: October 19, 2026

90-Day Money-Back Guarantee
Try it at home, risk free. If you or your cat don't love it, you can return it within 90 days after your order is delivered and we will refund you 100% of what you paid for the product.

Returns and cancellations
Items must be returned clean, in reasonable condition and in their original packaging. We may reduce your refund if the item has been damaged or handled more than necessary.

You may request a return within 90 days after the last item on your order is delivered.

Return shipping is free, and we will provide a return label.

You can request cancellation or removal of items from your order until the item is shipped.

How to start a return or cancellation
Start your request by emailing us at meowden.shop@outlook.com with your order number. We reply within 1 to 2 business days.

If your return is approved, we will give you instructions on how and where to send your package to complete your return.

Items sent back without first requesting a return will not be accepted.

Damages and issues
Please inspect your order when you receive it and contact us immediately if an item is defective or damaged, or if you received the wrong item. We will replace it or refund you.

Exchanges
Contact us to ask about exchange options before returning your item.

European Union returns and cancellations
If you are a consumer in the European Union and purchase goods online, you may have the right to cancel your order within 14 days after the day you receive your goods for any reason, unless an exemption applies.

After you notify us that you wish to cancel, you must return the goods within 14 days.

We will refund eligible cancelled orders within 14 days after we are informed of your cancellation, but we may withhold the refund until we receive the goods back or receive evidence that you have sent them back.

For eligible cancellations, we will refund the product price and the cost of standard delivery, if you paid for delivery. We are not required to refund any additional amount paid for express or premium delivery beyond the cost of standard delivery.

To request a return, follow the instructions above under how to start a return. To request a cancellation, contact us.

United Kingdom returns and cancellations
If you are a consumer in the United Kingdom and purchase goods online, you may have the right to cancel your order within 14 days after the day you receive your goods, unless an exemption applies.

After you tell us you wish to cancel, you must return the goods to us within 14 days.

We will refund eligible cancelled orders within 14 days after we receive the returned goods or receive evidence that you have sent them back.

For eligible cancellations, we will refund the product price and the cost of standard delivery, if you paid for delivery. We may not refund any additional amount paid for express or premium delivery beyond the cost of standard delivery.

To request a return, follow the instructions above under how to start a return. To request a cancellation, contact us.

Refunds
We will notify you after we receive and inspect your return and let you know that the refund was approved. Refunds go to your original payment method. Your bank or payment provider may need additional time to process and post the refund.

If you do not see your refund within a reasonable period of time since your refund was approved, contact us.

This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, not as described, not delivered within the required or agreed timeframe, or otherwise do not comply with applicable law.

Contact
To request a cancellation, start a return, inquire about a return, ask about an exchange or report damaged items, please contact us at meowden.shop@outlook.com.